Infor CMMS Overview

Infor CMMS is mostly utilized by the facilities maintenance companies to efficiently record, manage as well as communicate their daily operations. The system provides reports that are used in managing resources of the organizations, making personnel and organizational decisions and preparing facilities metrics/KPIs (key performance indicators) to use in accurately evaluating effectiveness of current operations. In the maintenance world today, this system is a very important tool for modern facilities maintenance organizations.

Before the computer age, people maintained paper records to track work. Reports were fairly simple but very costly to prepare. When the computer age arrived, people recognized that the computer software could effectively be used to easily record all work requirements, track work status and accurately analyze all the data recorded in order to produce reports, assist control the costs and manage the work.

Computers are easy-to-use, relatively inexpensive, powerful and offer tools to greatly support very improved maintenance practices. Amazing tools are readily available for the facility professionals who can effectively manage the planning as well as daily operations and maintenance work needed for a large complex or a single facility, providing all the information needed to effectively manage the workforce, the work and all the costs required to generate historical data and management reports.

Infor CMMS Overview

The main goal of maintenance managers is to easily employ a good management system that adequately optimizes use of organizations’ scarce resources (funds, equipment, manpower and material) to maintain the equipment and facilities that are responsibility of maintenance organizations. The system should offer integrated processes thus giving the manager complete control over maintenance of all maintainable equipment and facilities from their acquisition to disposal. Here is what these system should do:

  1. Address all the resources involved
  2.  Maintain maintenance inventory
  3.  Record and also maintain work history
  4.  Include frequencies and work tasks
  5. Accommodate all the methods of accomplishing work
  6. Effectively communicate and interface with supporting and related systems ranging from the work generation through job performance and evaluation
  7. Support the mission of each customer
  8. Ensure communication with all the customers
  9. Give feedback information for good analysis
  10. Reduce the costs through proper maintenance planning


Infor CMMS meets all these requirements and helps facilities maintenance managers with planning, work reception, evaluation, control, reporting, and performance. This system also maintains historical information for use by the management. The manager should accurately evaluate the management data requirements then establish the electronic data needs before acquiring the infor cmms system or additions to replace an existing system. The manager should acquire only what is needed to successfully accomplish maintenance organization’s goals. Below are the capabilities that can be included in this system;

1. Operating locations

This applications allows the operators to enter and easily track the locations of equipment and organize the locations into logical network systems or hierarchies. Work orders may then be written against the equipment in operating location or the location itself. Using the operating locations easily allows for tracking of equipment’s lifecycles and offers capability to effectively track the performance of the equipment at specific sites.

2. Equipment

These system may include an application that enables an operator to maintain detailed and accurate records of each equipment. This application would include data related to equipment, such as service contracts, bill of material, safety procedures, preventive maintenance schedule, equipment downtime, inspection routes, measurement points, specification data, multiple meters and related documentation. The equipment data is mainly used for managing the daily operations, on the other hand, historical data is used to assist make cost effective repair or replace decisions.

3. Resources

This system may include an application to track the labor resources. This application includes all records for maintenance staff, including their trade or craft categories, such as electrician, plumber or mechanic. In addition, this application may also include labor rates so as to capture and also track the true costs of labor against any piece of equipment or asset. Some systems will allow the maintenance managers to track the qualifications and skill levels for each resource in order to assist in scheduling and planning work.

4. Safety plans

With the much emphasis being placed on safety by industries and government, an effective capability for safety planning can be included in this system. The capabilities outlined below should be available:

  • Automatic or manual safety plan numbering
  • Track hazards for many locations and equipment
  • Track the hazardous materials for many locations and equipment
  •  Track ratings for flammability, contact, health, reactively and the safety data sheets for the hazardous materials.
  • Define tag-out/lock-out procedures
  •  Define the safety plans for many locations and equipment

5. Inventory control

An inventory control application may also be included in order to enable an operator to efficiently track the movement of inventory such as materials being moved out or into inventory, or between locations. Special order, stocked or non-stocked items can be tracked. This applications should also be able to track item vendors, item cost information, location of items and the alternate or substitute items which may be used if needed.

6. Work Order Tracking

This system must have the work order tracking application. The tracking system is supposed to offer instant access to all information required for detailed scheduling and planning, including the work plan operations, tools, labor, materials, equipment, costs, failure analysis, blueprints and related documents.

7. Work management

This application enables a planner to specify the type of labor to use for specific work orders. The application permits dispatching and planning.

8. Quick reporting

This system could provide an easy and rapid means for opening work orders, reporting on them and closing them. Materials, labor, completion date, downtime and failure codes could also be reported.

9. Utilities

A utilities application that contains very detailed information on the consumption of utilities, use, allocation to users, distribution, metering and cost may be included.

10. Facility/equipment history

A history application may be included; it would contain maintenance histories of equipment and facilities. It would include canceled and completed work orders. It would also contain summaries of rehabilitation, additions, PM, construction, repairs, modifications and other work that affect the condition or configuration of the items.

11. Purchasing

The purchasing application may include functions such as invoicing, receiving, request for quotations, purchase orders and vendor master catalog.

12. Facilities maintenance contracts

With some other database files, this application gives a picture of the past performance of each contractor, current loading and the planned work. It also could include detailed information on Government furnished property, specifications, payment processing, schedules, quality assurance, specifications, delivery orders issued and related matters.


Infor CMMS must effectively meet the opportunities, needs and constraints of your business and be perfectly implemented in such a way that it will be easy to use for all users.

Brooke Nelson is the Lead Author & Editor of NetSweets. With more than 20,000 customers, NetSuite is a fascinating platform! It is the major player in ERP, CRM, and ecommerce.